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Digital Consumerism Changes the Face of the Contact Center

Digital Consumerism Changes the Face of the Contact Center

By Randy Holl, CIO, Contact Solutions, a Verint Systems Company

Three Ways Contact Centers can Shape Customer Experiences

Three Ways Contact Centers can Shape Customer Experiences

By Preston Rogers, Assistant VP, Customer Contact Centers, Unum [NYSE: UNM]

Genesys: Customer Service Re-Emergence

Genesys: Customer Service Re-Emergence

By Eric Tamblyn, Global VP-Guru Managed Services, Genesys

Guidelines for Finding the Right BPO Partner

Guidelines for Finding the Right BPO Partner

By Michael Mills, SVP, Global Contact Center Sales and Solutions, CGS

Social Media Customer Care Plan

By Jim Iyoob, EVP Customer Experience & Operational Excellence, Etech Global Services

Social Media Customer Care Plan

Automation Technology will Evolve Call Centers

By Darren Wesemann, Senior Vice President, CTO, and Chief Product Officer, Connexion Point

Automation Technology will Evolve Call Centers

CIO Speaks

Daniel Hughes, CIO, ELEMENTIS GLOBAL, LLC

Digital Innovation Energizes Global Compliance Management

By Daniel Hughes, CIO, ELEMENTIS GLOBAL, LLC

Isaac Sacolick, CIO/CTO, Greenwitch Associates

Empowering Financial Services Space with Technology

By Isaac Sacolick, CIO/CTO, Greenwitch Associates

Michael Meyer, CIO and CSO, MRS BPO LLC

AI and the Intelligent Cloud

By Michael Meyer, CIO and CSO, MRS BPO LLC

Alvina Antar, Chief Information Officer, Zuora

Subscription Services Make You Reconsider ERP

By Alvina Antar, Chief Information Officer, Zuora